You may find the terms and conditions for the cruise by CLICKING HERE.

Guests arriving at embarkation without proper documentation may not join the voyage and will NOT be entitled to a refund.

US Citizens require a passport OR a certified birth certificated and a valid government picture ID. Non-US Citizens require a passport and any necessary visas. You are responsible for obtaining and payment of all visas and entry documents prior to travel, and for meeting all health and other requirements and any documents required by laws, regulations, orders, and/or requirements of the countries to be visited.

Non-U.S. citizens must consult with appropriate consulates to determine if any visas are needed and are responsible for obtaining all visas and entry documents independently. Please check with your country’s consulate for the most up to date information. Foreign nationals should contact their respective governments to obtain further details. For more information or to obtain a passport application, visit travel.state.gov.

Protect your investment with optional travel protection. Coverage may include trip cancellation, interruption, medical emergencies, baggage delays, and more.

NOTE: Only U.S. Citizens and Residents are eligible to purchase the Travel Protection Plan.

Our partners at Travel Insured have three options to fit your needs:

Travel Insured’s Worldwide Trip Protector Platinum (Most Comprehensive & Most Optional Buy Ups)

Travel Insured’s Worldwide Trip Protector Deluxe (Optional Buy Ups)

Travel Insured’s Worldwide Trip Protector Essential (Standard)

CLICK HERE for detailed information, a quote, or to purchase your travel protection plan.

For questions regarding coverage and rates, please call Travel Insured at 800-243-3174.

Infants must be at least 6 months old as of the first day of the cruise/Cruisetour. On some cruises/Cruisetours, infants must be 12 months old.

Activities are provided for children and teens 3-17. Children must be fully potty trained (no diapers or pull-ups) to participate.

Holland America cannot accept guests who will have entered their 24th week of pregnancy by the beginning of, or at any time during the cruise or cruisetour. All guests are required to sign a health questionnaire at check-in to ensure they are aware of our pregnancy policy. If you have already booked a cruise or cruisetour and do not meet this requirement, please contact your Travel Agent or call us at (866) 562-7625 and request a Resolution Agent.

For the safely of our guests, the following items are not allowed onboard and will be confiscated upon being found: Electrical Transformers, Coffee Makers, Candles, Irons, Illegal Drugs, Flammable Liquids and Explosives, such as fireworks. For security purposes, we also recommend not packing any valuables (such as jewelry) in your checked luggage.

Alcoholic beverages that are purchased in ports-of-call or from shops onboard will be stored by the ship and delivered to you on the last day of the sailing. Alcoholic beverages seized on embarkation day will not be returned.

Guests are not allowed to bring beer, hard liquor, fortified wines or non-alcoholic beverages onboard for consumption or any other use on boarding day or while in port. Alcoholic beverages seized on boarding day will not be returned.

Guests wishing to bring personal wine and champagne onboard may do so only on boarding day, limited to two (2) 750 ml bottles per stateroom. Additional bottles of wine beyond two (2) bottles that are brought onboard or any alcoholic beverages purchased in ports of call or from Shops On Board will be stored by the ship and delivered to your stateroom on the last day of the sailing.

Security may inspect containers (water bottles, soda bottles, mouthwash, luggage etc.) and will dispose of containers holding alcohol. Guests who violate any alcohol policies, (over consume, provide alcohol to people under age 21, demonstrate irresponsible behavior, or attempt to conceal alcoholic items at security and or luggage check points or any other time), may be disembarked or not allowed to board, at their own expense, in accordance with our Guest Conduct Policy. Guests who are under the permitted drinking age will not have alcohol returned to them.

Note: All guests must comply with TSA guidelines for transporting liquids.

All Holland America ships operate on a “cashless” system, meaning your boarding card, (also known as your keycard), will be used as a charge card to make all onboard purchases. Normally to activate this keycard account, most guests provide a credit card, (American Express, Optima, MasterCard, Visa, Discover and Diner’s Club), to have these purchases charged to at the end of their cruise. Additionally, the keycard system may be activated with traveler’s checks, debit cards with a Visa or MasterCard logo, or cash.

A running tab of all your purchases will be kept under separate folio numbers for each guest and an itemized statement left in your stateroom the night before disembarkation. If you provided a credit card and there are no discrepancies, the amount will be charged to your account on the morning of disembarkation. If you have used traveler’s checks or cash to activate the account, you will need to settle the account at the Guest Relations desk, (to either receive a reimbursement of the unused amount you originally left or to pay the balance of what you have charged over the amount of what you originally left).

Please note:

We require guests to place a deposit if they are paying for their keycard account with cash. There is a $500 daily limit on cash accounts for 7+ night sailings and $300 for 2/3/4/5 night sailings. Once the daily cash limit is reached, we will call the guest and inform the guest that the limit has been reached.

Internet Access
Guests can purchase and connect to satellite internet 24 hours a day on each ship in the Holland America Line fleet, either by accessing our wireless network or utilizing the workstations located in the Explorations Café. Internet Plans vary in price to accommodate individual needs and are interchangeable between the workstations in the Explorations Café and your wireless device.

Note that satellite connections may be adversely impacted by physical obstacles such as fjords and inclement weather and the speed is notably slower than shoreside connections.

Wireless Internet Service
Each Holland America Line vessel offers wireless access throughout the ship. Guests may use their laptop computer or other wireless internet enabled device to purchase and connect to the wireless internet service on board.

Connect:

1. Put your device in airplane mode.
2. Turn Wi-Fi “on” and connect to your ship’s network.
3. A Popup will trigger or navigate to internet.hollandamerica.com.
4. Input your stateroom and Date of Birth (DD/MM/YYYY).
5. Available plans for sale or prepurchased plans will be shown.

Available Internet Packages:

1. Surf (most popular): From US $29.99 per day (Surf your favorite sites including e-mail, news, sports and more. Does not allow for audio/video calling and streaming).
2. Premium: From US $34.99 per day (From e-mail to streaming, receive the highest volume of data. Supports audio/video calling and streaming where coverage allows.)
3. Stream: From US $45.99 per day (Stream your favorite movies and shows right from your Netflix, Disney+, Prime, Max, and other accounts.)

Keep in Mind:

• Satellite transmissions are inherently slower than shore-side connections.
• You’ll find a select number of free sites under “Free Sites.”
• For more information please see the Frequently Asked Questions or one of our Guest Relations team members.

AT&T Mobile Packages
Guests with AT&T service may choose from a selection of packages offering discounted rates for international calls, texts and data while on board. Choose from options for calling only, calling and messaging or calling, messaging and data. Click here for complete details on plans and full terms and conditions.

Mobile Phone Service
Holland America, through an agreement with Wireless Maritime Service, proudly offers an advanced roaming network onboard all Holland America ships allowing you to make and receive calls, send and receive text messages and access emails and surf the web while at sea using your own mobile phone and telephone number.

The Wireless Maritime Service system is available for use when the ship is in international waters. When user’s phones pick the shipboard signal, their phone will usually display “cellular at sea”, “Ship Roam”or “901-18”. Depending on the handset and the carrier the user may be required to select “Roam” on the handset.

For frequently asked questions about cell phone service on board, please go to www.wmsatsea.com.

For questions about your service or about billing, please contact your home network customer service.